Job Posting

The East River Family Strengthening Collaborative is seeking a Data Coordinator to work with the Quality Assurance team to ensure programmatic compliance.

• Assists the Director of Quality Assurance in developing quality training materials as guidance to line staff on the performance expectations of required tasks such as data entry, to include, but not limited to case notes, and assessments. Train teams to reduce quality problems and increase understanding of quality goals.
• Detects coaching needs for program staff and stake action in accordance with those needs in order to ensure compliance with organizational quality performance standard.
• Reviews and evaluates consumers’ case records to include hard and electronic versions of the case record, applying quality assurance criteria based upon individual program statement of work or contracts. Analyze audit outcomes and carry out appropriate corrective procedures based upon contract compliance goals and objectives.
• Inspects data to detect areas for improvement. Analyzes data and compiles statistical data and writes narrative reports summarizing quality assurance findings.
• Provides technical assistance and oversight to staff and program managers for the purpose of data integrity in preparing for monthly, quarterly, and annual funder reports.
• Documents current performance status, risks and process improvement goals. Communicates feedback with program leadership: elaborate, recommend and oversee improvement actions/steps.
• Works closely with the Program Directors to ensure that staff’s notes are written in a manner that reflects the Motivational Interviewing standards

• Minimum of a Bachelor’s degree in the related field (social work, sociology, psychology, or other)
• Relevant long-term experience, knowledge of regulatory requirements
• Knack for implementation of corrective action programs
• Minimum of 5 years of experience in the related field where transferable skills can be applied
• Superb computer competence, including experience with databases and Microsoft Office; and the acumen to develop code for data collection, management and reporting purposes
• Knowledge of QA terms, tools, and methodologies

• Excellent Analytical skills
• Thoroughness and attention to detail
• Problem-solving and decision-making skills
• Customer service competency (understanding the internal and external customer need)
• Ability to work in team
• Outstanding verbal and written communication skills
• Judgement

Introduction

This position is located within the Ward 8 Lead Agency at East River Family Strengthening Collaborative. The incumbent is responsible for the direction and planning and implementation of all geriatric Assessment and Long Term Care/ Case management and Counseling Services for the elderly. It is the primary responsibility of this unit to block premature or unnecessary institutionalization of the frail elderly, by coordinating the placement of services in the home of the at-risk client.

Job Summary:  

 Incumbent is responsible, under the supervision of the Ward 8 Supervisory Social Worker, for ensuring that all available resources are employed in a timely manner to achieve planned improvement in the client’s situation and condition. To achieve these results the Social Worker performs specific assigned duties, and oversees the follow through services as so noted in the client’s plan of care. Such duties include initial interviewing, reporting to the funding source and checking with other team members as to the client’s progress.

 The Social Worker is responsible for the design and delivery of a comprehensive plan of care, and that individual but specific service are provided or made available, conducts Comprehensive assessment and reassessments of services, home visits as well as monthly to yearly monitoring of clients dependent upon the service needs.  The incumbent assists the Director in program evaluation activities, i.e. performance goals and outcome measures.

• Conducts Comprehensive assessment to determine the individuals potentially developing problems. The incumbent functions in this area by administering a universal tool designed by the DC Office on Aging.
• Completes assessment interview and related forms. Assisting client by reviewing potential services for problems identified /mentioned through this process.
• Conducts on going or monthly home visit to ascertain proper course of action gaining the trust of the client.
• Incumbent interviews client annually who met eligibility requirements in an effort to determine how the case management system can work or may be utilized to help them gain the maximum benefit and resolution to the matter at hand.
• Negotiates agreements with Agencies or outside agency professionals for needed and or desired results.
• Monitor’s client progress and intercedes on behalf of the client when there are service problems or needed changes.
• Maintains proper documentation, properly records and documents events, maintains files/record in a confidential manner.
• Attends Quarterly Intake meetings at the DC office workers
• Identify issues that greatly impact the Aging Services constituency and assist in responding to correspondence involving relevant policy issues.
• Performs all other related duties as assigned

NONE

The incumbent functions under the direct supervision of the Ward 8 Supervisory Social Worker.  Work results are periodically reviewed to ensure achievement of Clients Care plan and agency, work plan, goals and objectives through the following supervisory controls: bi-weekly and /or monthly meeting and conference meetings as needed.  

1. Washington DC licensed MSW with a minimum of three years’ experience in case management for the aged or a social services agency/ organization.
2. Must be a skillful interviewer able to ask question to elicit information from the client
3. Must be a skillful listener, able to understand the meaning of client’s statement?
4. Must be a skillful observer, able to record client action, behaviors verbal and non-verbal action.
5. He must be a skillful negotiator, able to reach agreements with clients and service providers
6. Must be committed to the work of case management as a system of service delivery
7. Must work well with teams and be a team player
8. Strong knowledge base related to District of Columbia communities, problems, issues, and concerns of the elderly.
9. Expert knowledge of the Older Americans Act of 1965, Title VI of the Civil Rights Act of 1964 and their respective rules and regulations.
10. Comprehensive knowledge of DC Office on Aging rules and regulations in its capacity as a state agency designated to oversee Aging services.
11. Sensitivity to the needs of the older person.
12. Ability to express ideas in a clear logical manner both orally and in written form.

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Under the general supervision of the Director Finance and Operations, the Staff Accountant analyzes and reconciles East River accounts and transactions; forecasts and tracks revenue and expenditures for all grants and contracts to meet legal requirements and program goals; applies generally accepted accounting principles, standards and procedures to compile a variety of financial statements and reports; provides advice to management; and assists management in applying financial data and recommending alternatives to resolve accounting discrepancies.  S/he develops and utilizes appropriate accounting control policies and procedures.  S/he oversees the process of data entry into the accounting system to include payroll, benefits, vendor payments, invoices, and employee and client related transactions for accuracy and proper coding.

1. Account Reconciliation– (i) Maintain auditable fiscal records by monitoring and reviewing accounting and related system reports for accuracy and completeness; (ii) review all transactions entered into the automated accounting system to include payroll, invoices, vendor payments, client payments, and employee expenses; (iii) reconcile payable, receivable and payroll accounts monthly and quarterly to identify and report any discrepancies, and make necessary corrections that ensure timely and accurate year end reporting; (iv) maintain and reconcile all bank accounts monthly; (v) analyze cash balances and fund requirements no less than biweekly. (25%)
2. Grants/Budget Management- (i) Develop the annual operating budget and consult with departmental management on the fiscal aspects of program planning, salary recommendations, and other administrative actions; (ii) prepare budgets for new grant and contract proposals; (iii) analyze revenue and expenditure trends and recommend appropriate budget levels, and ensure expenditure control for all accounts, grants and contracts; (iv) prepare monthly invoices and expenditure reports for all grants and contracts as required by funding agreements; (v) assist in identifying variances to budgets (20%)

        3. Financial Statements- (i) Review budget, revenue, expense, payroll entries, invoices, and                other accounting entries for accuracy in preparation for reporting; (ii) prepare and produce                      monthly financial statements that include revenue and expense, balance sheet, monthly ledger,               journals and cash flow statement in a timely manner and as required by the management and               Board of Directors; (iii) prepare profit and loss statements and monthly closing and cost                         accounting reports; (iv) prepare all journal entries prior to month’s end to ensure accuracy in                   stating the financial results of the organization; (v) prepare monthly revenue and expenditure                 forecasts. (25%) 

4. Program and Policy Development- (i) Assist in the formulation, documentation and implementation of budgetary and accounting policies; (ii) provide accounting policy orientation for new staff; (iii) explain regulations, policies, and procedures related to accounting functions to staff, vendors and clients; (iv)  establish, maintain, and coordinate the implementation of accounting and accounting control procedures; (v) ensure that sound investment policies are developed and applied as approved by the Board of Directors. (10%)
5. Community Engagement: (i) Assist in the development and dissemination of program and organizational materials that highlight the services and programs of East River; (ii) attend community/neighborhood meetings and events as requested to keep abreast of programs, projects and community resources; (iii) promote public participation and involvement by residents and community stakeholders in East River and other community events and meetings; (iv) serve as a representative on behalf of East River at community-based events and meetings; (v) provide resource information for maintenance of a community resource database (5%). Report any suspected abuse or neglect as mandated by law. Perform other tasks as necessary and/or assigned by Director Finance and Administration.

1. Revenue and expenditure trends are analyzed to ensure appropriate budget levels, expenditure control for all grants and contracts
2. Budgetary and Accounting policies and procedures are documented and implemented
3. Accounting files are confidential and maintained to ensure compliance with regulations and internal policies and procedures
4. Auditable fiscal records are maintained
5. Monthly/Quarterly financial statements are developed in accordance with generally accepted accounting principles
6. Maintain satisfactory performance requirements (See attached performance evaluation.)

• Knowledge of finance, accounting, budgeting, and cost control principles
• Ability to analyze financial data and prepare financial reports, statements and projections.
• Demonstrated knowledge of the Quickbooks Accounting system

• Ability to follow confidentiality protocols
• Effective verbal and written communication skills
• Effective interpersonal skills
• Demonstrated ability to handle multiple tasks and prioritize workload
• Driving or ability to use public transportation
• Personal computer proficiency (Microsoft Excel Word and Excel required)
• Demonstrated cultural competence and responsiveness

Responsible for the facilitation of a client’s transition to independence through the use of strengths-based approach to social work practice; endorsement and application of community resources and the provision of information and referral for services.  In addition to providing case management and other family strengthening services, the Family Support Worker advocates for clients in other areas such as education, child-care, housing, employment and court and public systems. 

Routinely conduct home visits to observe, assess, document and monitor the conditions, level of functioning, well-being and/or risk of the children and family, and services needed.  The home visit assessment includes caregiver interactions, disciplinary techniques, communication styles, child development, and level of nurturing, safety, health, budgeting, nutrition/food preparation and home maintenance, etc.

Engage families and other supports to assess family’s needs and implement interventions that are goal oriented and achievable.  Builds on the strength of the family to assist them in meeting their needs and respond to crisis and stress appropriately.  Coordinates and facilitates the provision of family support services to increase life skills.  Report incidents of child abuse and neglect and assist the family in modifying behaviors and/or conditions that contribute to abuse and neglect as necessary. 

Establishes and maintains healthy, professional relationships to assist families in becoming independent of the child welfare system.  Develops strategies to build trust and rapport with families and uses it as a basis in creating a plan to achieve goals.

Collects relevant and accurate information required for reporting to assist in the case management function; Documents detailed client contact records to assist in the compilation of a family history and to document progress or lack thereof towards established goals.  Completes all necessary documentation and enters required and relevant information into the Efforts to Outcome (ETO) system/database in a timely manner.   Regularly assists in analyzing the collected information and actively participates in team meetings that focus on family assessment, family development planning and service agreement development.

Regularly maintains relationships with other community agencies, educational institutions, businesses and service providers to advocate for clients.  Regularly integrates/links families to informal and formal resources within their community or neighborhood to create natural support systems. Regularly participate in internal and external meetings in spirit of mutual support of families and advocate for needed resources and services and to ensure families are provided with all possible resources available.

Assist in the development of a plan for social services for Ward 7 residents. Attend community/neighborhood meetings and events to keep abreast of new and/or changing programs, projects and community resources. Regularly maintain relations with other community agencies, educational institutions, businesses and service providers to advocate for clients and needed resources.  Serve as a representative of the collaborative at community-based events and/or meetings.

Other duties as assigned.

No direct reports

To perform this job successfully, an individual must be able to perform each principal accountability satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Work Experience

Two to five years of experience in a community based human services field or similar capacity is required.

1. Education

Bachelor’s degree in Social Work or related field desired; High School Diploma (or GED equivalent) required; an equivalent combination of education and directly related experience may be considered.

Successful completion of Family Development Credential and Solution Focused training within six (6) months of hire is required.

1. Certifications/Licensure

                Valid Driver’s license

1. Specific Knowledge and Abilities

Must have knowledge of issues facing families of Ward 7.  Ability to work with community residents and community based organizations; Knowledge of community engagement and outreach approaches; Ability to exercise good judgment in evaluating situations and making decisions; Able to define and evaluate problems and determine or suggest solutions; Able to establish facts and draw valid conclusions; Able to assess an environment by listening to what is said, what is not said. Knowledge of and the ability to follow confidentiality protocols; Ability to organize and prioritize multiple tasks. 

1. Computer Skills

Must be proficient in basic MS Office programs including MSWord, Excel, Outlook and Explorer; Data entry in various database programs.

1. Communication/Interpersonal skills

Good written and verbal communication skills are required; Courteous and responsive to the public; Able to gather assessment information through conversation, listening and observation skills; Able to engage, build and maintain relationships with clients through strong interpersonal skills; Able to establish and maintain effective working relationships and work with others; Able to maintain professionalism at all times.

1. Work Traits

Organized, dependable, flexible, analytical; able to work independently and within a team effectively; Demonstrated cultural competence and responsiveness and a sincere interest in the mission and vision of the organization.

1. Working Environment

Indoor office environment 30% of the time; in the Ward 7 community and other agencies and organizations 70% of the time.

1. Travel

Local travel; personal vehicle required.

1. Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit at a workstation and use a personal computer and telephone.  The employee regularly meets with clients and/or partners within the community. The employee must regularly lift and/or move general office supplies, files or boxes weighing up to 10 pounds. 

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The East River Family Strengthening Collaborative, a strong non-profit serving families, youth and seniors in Ward 7, is interested in hiring a Program Manager to oversee its truancy reduction program. This program will increase school attendance in the District of Columbia’s elementary and middle schools by helping families understanding the policies and procedures regarding school attendance; and the impact school attendance has on the child’s overall education. Additionally, families and children will be aided to address barriers that may impact school attendance through partnering with 13 Ward 7.    

• Works with the Director of Family and Youth Programs to ensure that the objectives of the program are achieved
• Develops partnerships with elementary and middle school Principals and truancy team
• Manages human resource goals by recruiting, training, coaching, and disciplining employees.
• Communicates job expectations by planning, monitoring, appraising, and reviewing job contributions.
• Enhance staff morale by providing an open environment for staff to learn and perfect their engagement, case management and documentation skills.
• Implements production, productivity, quality, and customer-service standards by resolving problems, completing audits, identifying trends, determining system improvements, and implementing change.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Developing and preparing reports
• Provide support to staff using clinical tools such as motivational interviewing

• Staffing, planning, and people management
• Managing performance and profitability
• Promoting process improvement
• Strategic planning
• Clinical reviews and consultation
• Dealing with complexity, analyzing information, and implementing company vision

• Master’s Degree in Social Work preferred but will consider Master’s in Psychology or Counseling
• LICSW or LGSW preferred but will consider licensure in counseling
• Minimum 3-5 years’ experience in relevant experience
• Minimum 1-3 years’ management experience