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Programs and Services

Family Services

The goals of the Family Services Division are to reduce out of home placements of children in order to keep families together, reduce the incidence of substantiated child abuse and neglect cases, and to maximize the family’s ability to become self-sufficient.  Through the following services, Family Services Division administers direct support to families.  Services: information /referral/linkage, crisis intervention, case management, housing relocation, family team meetings, emergency assistance (flex funds, food certificates, and tokens) including crisis intervention, and fatherhood support.


Information and Referral

This program area provides residents with information about services within the community that can be accessed to support and strengthen their family. The participants requesting this information have generally elected to not receive case management services or are not eligible for Collaborative services.


Community General

This program area provides intensive, home-based, case management services to families with hopes of preventing them from any formal involvement with the child welfare system. Families participating in this program area are not actively involved with the child welfare system at the time services are requested. 

Community Diverted

This program area provides intensive, home-based case management services to families who have initially come into contact with the child welfare system, but were assessed at a low-to-moderate risk of child maltreatment.  Services are provided to increase the stability and capacity of families to maintain their children’s safety and preserve the family unit.

Short Term Crisis Support

This program area provides short-term crisis intervention services to families who are in the process of being investigated by the child welfare system.  Case management support is provided during the CPS investigation to stabilize the family and prevent children from being immediately removed from the home. Services are provided for up to 30 days and include areas such as rental or utility assistance, short-term housing accommodations, and food provision.

System Transformation (STI)

This initiative provides comprehensive case management and housing relocation services for homeless families with children that had previously resided in temporary family shelters in the District.


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East River Family Strengthening Collaborative, Inc. (ERFSC)
3732 Minnesota Avenue, NE, Washington, DC 20019
Phone:202-397-7300; Fax:202-397-7882
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